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The Online Staff Difference
MyOnlineStaff.com is in the business of Business Process Outsourcing (or "BPO"), one of the fastest growing businesses of the new millenium. While the exact figures vary depending on which "expert" you ask, most everyone agrees the BPO industry is a multi-billion dollar per year industry, and that the industry is expected to sky-rocket in terms of growth in the years to come, regardless of what the American or global economy does. However, there is one aspect of the business that threatens to dampen this growth.
If you found this site by means of a search on a popular search engine such as Google or Yahoo, you probably found that more and more companies from overseas are competing for the same kind of work as what we do. These companies have been around long enough by now for people to know what kind of services they provide. Mainly, more and more stories are surfacing about how American, British and Australian business are using these companies from other countries such as India, Egypt, Pakistan or Africa to name a few because of the cheap labor available there. The problem is that the agents from these countries speak English as a second language, and the vast majority of them have never set foot in the country of the client companies. It was therefore inevitable that more and more complaints would surface about how American, British and Australian consumers were getting fed up with having to deal with foreign agents from local companies, only to find out that they were actually speaking with an agent in a totally different country. In other words, use of these types of companies generally proves the old saying true, "You get what you pay for!"
At MyOnlineStaff.com, we are American owned and operated, with more than 20 years of experience in high quality customer service in the English speaking world, primarily in the United States. We know what customer service means to English-speaking companies because we ARE American! Although we do have offices in several countries, neither you nor your consumer prospects/clients will ever have to deal with such frustrating things as language barriers as a result of using our services. English is our first language, and we show it in the high level of services we provide.
Contact us today for a customized proposal of what virtual assistants or other online staff can do for your business!
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